FAQ's

Frequently Asked Questions

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay.

How long does shipping take?

• Standard Shipping: 4–7 business days

• Express Shipping: 2–4 business days

• International Shipping: 7–14 business days (varies by destination)
  You’ll receive a tracking number via email once your order has shipped.

Do you offer free shipping?
Yes—orders over $75 qualify for free standard shipping within the U.S.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Click the link to monitor delivery in real time.

What is your return policy?
We offer 30-day returns from delivery. Items must be unworn, unwashed, in original condition with tags.

How do I start a return or exchange?
Please email us first at info@lilaandrose-charleston.com for return authorization and next steps. We’ll provide instructions and, if applicable, a prepaid return label.

Do you ship internationally?
Yes, we ship worldwide. International customers are responsible for any customs duties, taxes, or import fees charged by their country.

What if my item is damaged or defective?
We’re sorry! Email info@lilaandrose-charleston.com with your order number and photos of the issue within 7 days of delivery and we’ll make it right.

How can I contact customer support?
Email us anytime at info@lilaandrose-charleston.com.

Do you restock sold-out items?
Often, yes. Join our newsletter or click “Notify Me” on the product page to get an alert when it’s back in stock.